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hello@basiumfragrances.com

Shipping & Returns

When will my order be shipped?

All orders will be shipped within 3 business days of being ordered. You will receive tracking details of your order once it has shipped.

What are the available delivery options?

  • UK shipping: 6€ flat rate per order. Shipped 2nd class signed for via Royal Mail. Delivered within 3 days
  • EU shipping: 11€ flat rate per order. Shipped via DPD. Delivered within 5 days
  • Rest of world: 22€ flat rate shipping. Shipping dependent on order, to be confirmed at time of shipping

What should I do if my order is damaged in transit?

We try to minimize breakages in transit with biodegradable packaging but damage can occur. If your order is damaged upon arrival please email hello@basiumfragrances.com and include your order number and any photos of the damage and we will try to rectify this for you as soon as possible.

How can I return my purchase?

We offer refunds for all products returned within 14 days from delivery, in their unopened and original condition. However you will need to cover the shipping cost of the return along with the shipping cost of the replacement. If you would like to return an item purchased online, please contact us.

Can I cancel or amend my order?

Please contact us if you wish to cancel or amend your order. We cannot guarantee this but we will always try our hardest to accommodate changes or cancelations to orders.