Shipping & Returns
When will my order be shipped?
All orders will be shipped within 3 business days of being ordered. You will receive tracking details of your order once it has shipped.
What are the available delivery options?
- Germany shipping: 5€ flat rate per order. Shipped via DHL. Delivered within 3 days.
- EU shipping: 15€ flat rate per order. Shipped via DHL. Delivered within 5 days.
- UK shipping: 5€ flat rate per order. Shipped via Royal Mail. Delivered within 3 days.
We try to minimize breakages in transit with biodegradable packaging but damage can occur. If your order is damaged upon arrival please email email@example.com and include your order number and any photos of the damage and we will try to rectify this for you as soon as possible.
How can I return my purchase?
We offer refunds for all products returned within 14 days from delivery, in their unopened and original condition. However you will need to cover the shipping cost of the return along with the shipping cost of the replacement. If you would like to return an item purchased online, please contact us.
Can I cancel or amend my order?
Please contact us if you wish to cancel or amend your order. We cannot guarantee this but we will always try our hardest to accommodate changes or cancelations to orders.