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hello@basiumfragrances.com

Shipping & Returns

When will my order be shipped?

All orders will be shipped within 3 business days of being ordered. You will receive tracking details of your order once it has shipped.

What are the available delivery options?

  • Germany shipping: 5€ flat rate per order. Shipped via DHL. Delivered within 3 days.
  • EU shipping: 15€ flat rate per order. Shipped via DHL. Delivered within 5 days.
  • UK shipping: 25€ flat rate per order. Shipped via DHL.

We try to minimize breakages in transit with biodegradable packaging but damage can occur. If your order is damaged upon arrival please email hello@basiumfragrances.com and include your order number and any photos of the damage and we will try to rectify this for you as soon as possible.

How can I return my purchase?

We do not accept returns for the safety of our customers. If you have a problem with your order, please email us at hello@basiumfragrances.com and we'll be more than happy to help!