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hello@basiumfragrances.com

Shipping & Returns

When will my order be shipped?

All orders will be shipped within 3 business days of being ordered. You will receive tracking details of your order once it has shipped.

What are the available delivery options?

          • Germany shipping: 5€ flat rate per order. Shipped via DHL. Delivered within 3 days.
          • EU shipping: 10€ flat rate per order. Shipped via DHL. Delivered within 5 days.
          • UK shipping: 15€ flat rate per order. Shipped via DHL. Custom fees may apply, which will need to be covered by you.
          • Rest of the world: 30€ flat rate per order. Shipped via DHL. Custom fees may apply, which will need to be covered by you.
          • We try to minimize breakages in transit with biodegradable packaging but damage can occur. If your order is damaged upon arrival please email hello@basiumfragrances.com and include your order number and any photos of the damage and we will try to rectify this for you as soon as possible.

How can I return my purchase?

We do not accept returns for the safety of our customers. If you have a problem with your order, please email us at hello@basiumfragrances.com and we'll be more than happy to help!